Payment and Refund Policy

Last updated: 06 October 2026

Scope of This Policy

This Payment and Refund Policy applies to all purchases of digital courses and professional resources offered by premiflowvo. These resources focus on studio production in motion, including studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. The policy covers transactions made through our commercial website for UK customers and explains how payments are processed and refunds handled under applicable UK law.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling (GBP). They include value added tax (VAT) at the prevailing UK rate where applicable. No additional charges apply for standard digital delivery. Any currency conversion fees incurred by the customer when using non-GBP payment methods are the responsibility of the purchaser. premiflowvo reserves the right to adjust prices, but changes will not affect orders already confirmed.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, PayPal and bank transfers. Payments are authorised at the time of order placement. All transactions are processed through secure third-party providers that comply with PCI DSS standards. premiflowvo does not store full card details. Authorisation may be declined for suspected fraud or insufficient funds, in which case the order will not proceed.

Order Confirmation and Contract Formation

A contract is formed when you receive an email confirmation after submitting your order and payment is successfully authorised. This confirmation outlines the course access details and terms. Until this point, no binding agreement exists. Digital content is delivered immediately upon confirmation, subject to the cooling-off rules explained below.

Cancellation Rights and Periods

Under the Consumer Contracts Regulations 2013, UK consumers have a 14-day cooling-off period from the date of order confirmation. You may cancel within this period without providing a reason. However, if you begin downloading or accessing the digital course, your right to cancel ends immediately. Cancellations must be notified in writing via the contact details below.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for cancellations within the 14-day period if no content has been accessed. Once downloaded or streamed, courses are non-refundable. Promotional bundles, subscription renewals after the cooling-off period and customised resources are also excluded. Eligibility is assessed case-by-case based on access logs.

Requesting a Refund: Step-by-Step Procedure

To request a refund, email [email protected] with your order number, full name, date of purchase and reason for the request. Include any relevant account details. Requests must be submitted within the applicable time limits. Incomplete submissions will be returned for additional information.

Inspection, Approval, Rejection and Notification

Our team reviews each request within 10 working days. We verify access history and compliance with policy terms. You will receive written notification of approval or rejection, including reasons if refused. Approved refunds proceed to processing; rejected cases may be appealed once with supporting evidence.

Refund Method, Processing Time and Receipt of Funds

Refunds are issued to the original payment method. Processing takes up to 14 days after approval. Credit card refunds may appear within 3-5 working days, while bank transfers can take longer depending on your provider. You will be notified when the refund is issued.

Special Rules for Digital Content and Subscriptions

Digital courses are supplied immediately, waiving the standard cooling-off right upon access. Subscriptions renew automatically unless cancelled before the renewal date. No refunds apply to partial periods after the initial 14 days. Promotional offers follow the same rules unless explicitly stated otherwise at purchase.

Failed Payments, Duplicate Charges, Chargebacks and Fraud

Failed payments must be resolved within seven days or the order will be cancelled. Duplicate charges detected by our system are refunded automatically. Chargebacks are investigated and may lead to account suspension. Suspected fraud results in immediate order hold and reporting to relevant authorities.

Mandatory Consumer Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015, UK GDPR and the Data Protection Act 2018. You retain rights to goods and services of satisfactory quality. Nothing in this policy excludes liability for negligence or fraud.

Contact Route, Policy Changes and Last Updated Date

For queries, contact [email protected] or use the form on our Contacts page. We may update this policy to reflect legal changes; the current version will always be posted here. The last update occurred on 06 October 2026. Previous versions are available upon request to [email protected].